Our commitment to customer-focused expectations means that we offer a 30-day no-reason return and exchange policy. Where applicable, you may request a return or exchange within 30 days after delivery without having to provide a reason.
As part of consistent guidance, customers should understand that to begin a return or exchange, contact us at Support@canadaporld.shop before sending the item. In practical terms, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. Accordingly, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. Consistently with this rule, items sent without prior authorization may not be accepted.
Our commitment to transparent guidance means that the default return address is 1091 Houston St, Fort Worth, Texas, 76102, United States. For completeness, do not send a return until instructions have been provided. In practical terms, for assistance, contact Support@canadaporld.shop or (903) 599-1211. For completeness, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
This page sets out customer-focused guidance; specifically, returned items should include their components and original packaging when reasonably possible. As a related point, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. For that reason, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
For well-defined process, the applicable standard is this: after we receive and inspect the return, we will notify you of the decision. Under this approach, approved refunds are issued to the original payment method within 5-10 business days. Where applicable, a bank or card issuer may require additional time to post the credit.
Merchant Information
To provide precise process, this section confirms that the customer contact telephone number is (903) 599-1211. For completeness, the storefront brand name is canadapooch. For completeness, the business name is canadapooch. Consistently with this rule, the complete physical address, which is also the default return address, is 1091 Houston St, Fort Worth, Texas, 76102, United States. At the same time, the customer contact email is Support@canadaporld.shop.